At Betsomnia, your privacy is paramount. We operate in strict accordance with the General Data Protection Regulation (GDPR). This document explains how we collect, use, and protect your data. When you play with us, you entrust us with your data, and we take that responsibility extremely seriously.
Legal Basis for Processing
We process your data solely based on legal grounds:
1. Contractual Necessity: To manage your account and process payments.
2. Legal Obligation: Compliance with Anti-Money Laundering (AML) legislation and tax regulations.
3. Legitimate Interest: Fraud prevention and platform security.
Data Security and Storage
Betsomnia stores your data in secure data centres within the European Economic Area (EEA).
- Encryption: All data (at rest and in transit) is encrypted using AES-256 standards.
- Access Control: We enforce a strict 'Need-to-Know' policy. Employees only have access to data that is strictly necessary for their role.
Cookies and Tracking Technology
We use cookies to ensure site functionality and enhance your user experience.
- Essential Cookies: Necessary for login and security.
- Analytical Cookies: Anonymised data to measure site performance.
You can manage your cookie preferences at any time via the settings on our website.
| Type of Data | Collected | Purpose | Retention Period | Legal Basis | Shared With | Your Rights |
|---|---|---|---|---|---|---|
| Identification Data | Name, Date of Birth, Address | Account Registration and KYC | Account duration + 5 years | Legal Obligation | Verification Partners | Access, Rectification |
| Contact Data | Email, Phone Number | Communication and 2FA | Account duration + 2 years | Contractual Necessity | Email Service Provider | Access, Modification, Deletion |
| Financial Data | Bank Account Number, Transactions | Payment Processing | 10 years (tax legislation) | Legal Obligation | Payment Providers | Access |
| Identity Documents | Passport/ID Copy | Age and Identity Verification | 5 years after account closure | Legal Obligation | Verification Services | Access |
| Gaming Behaviour | Stakes, Winnings, Playtime | Responsible Gaming Monitoring | Account duration + 5 years | Legitimate Interest | Not Shared | Access, Data Portability |
| Technical Data | IP Address, Device Info, Browser | Security and Fraud Prevention | 1 year | Legitimate Interest | Security Partners | Access, Deletion |
| Login Sessions | Timestamp, Location, Device | Account Security | 6 months | Legitimate Interest | Not Shared | Access, Deletion |
| Support Conversations | Chat Messages, Emails | Customer Service and Quality | 2 years | Legitimate Interest | Support Software Provider | Access, Deletion |
| Marketing Preferences | Opt-in/Opt-out, Channel Preferences | Personalised Offers | Until consent is withdrawn | Consent | Marketing Partners (anonymised) | Withdrawal, Objection |
| Bonus History | Bonuses Received, Wagering Progress | Bonus Administration | Account duration + 3 years | Contractual Necessity | Not Shared | Access |
For questions about your privacy or to exercise your rights (such as the Right to Erasure), please contact our Data Protection Officer (DPO) via dpo@betsomnia.com.